Can you close a sale in just seven seconds? You can do it even faster if you make a great first impression. Seven seconds is the average length of time you have to make a first impression. If your first impression is not good you won 't get another chance with that potential customer. But if you make a great first impression can bet that the customer is more likely to take you and your company seriously.
If your first meeting face to face, by telephone or Internet, you have no time to lose. It pays for you to understand how people make their first decision, and what you can do to control the results.
1. Learn what people use to form their first opinion.
When you meet someone face to face, 93% of how you are judged is based on non-verbal data - your appearance and your body language. Only 7% is influenced by the words you speak. Who said you can not judge a book by its cover failed to note that people do. When your first meeting is on the phone, 70% of how they are perceived is based on the tone of voice and 30% on your words. Clearly, not what you say - is the way you say it.
2. CHOOSE YOUR FIRST TWELVE words carefully.
Although research shows that his words represent only 7% of what people think of you in a one-to-one 'meeting, do not leave to chance. Express some form of thanks when you meet the client. Perhaps, it is "Thank you for taking time to see me today" or "Thanks for joining me for lunch." Customers appreciate when you appreciate them.
3. Use the name of another person immediately.
There is no sound sweeter than our name. When using the client 's name in conversation within the first twelve words and the first seven seconds, sending messages that the value that person and focus on him. Nothing gets the attention of others in more effectively using their name.
4. Attention to your hair.
Your customers. In fact, they will notice your hair and face first. Putting off that much needed haircut or color job may cost you the deal. Very few people want to do business with someone who is unkempt or whose hairstyle does not look professional. Do not let a bad hair day cost you the connection.
5. Keep shoes in good condition.
People will be by your side at your feet. If your shoes are not well maintained, the client asks if you pay attention to other details. Shoes should be polished and appropriate for the business environment. They may be the last thing you put on before leaving the port, but are often the first thing the client communications.
6. Walk fast.
Studies show that people who walk 10-20% faster than others are viewed as important and energetic - just the kind of person your clients want to do business with. Increasing the pace and walk with purpose if you want to impress. You never know who may be watching.
7. Refine your handshake.
The first move you make when meeting your prospective customer is to put your hand. There is no any entrepreneur, I can not say that the handshake should be a good business venture. Yet, again and again people offer a limp hand to the client. We strive to give an impressive grip and get off to a good start if you position the hand for full contact with the person's hand. Once connected, close your thumb on the back of his hand the other person and give a mild compression. You will start a good business relationship.
8. Make presentations in style.
It matter whose name is said before and what words you use when making introductions in business. Why label business is based on rank and hierarchy, to honor the senior or highest ranking person saying his name. When the client is present, it is always the most important person. Say the name of the customer first and introduce other people to the customer. The correct words to use are "I'd like to introduce ..." or "I'd like to introduce to you ..." followed by the name of the person.
9. Never leave the office without your business cards.
Business cards and how you manage to contribute to your total image. Have a good supply of them with you every moment you never know where and when you meet a potential client. How is meaningless to ask for the card of a person and they said "Oh, sorry. I think I just gave my last way." One has the feeling that this person has already met all those who want to know. Keep your card in a card case or holder where are protected from wear. In this way you will be able to find without a lot of fiddling around, and will always be in good condition.
10. MATCH body language to your verbal message.
A smile or pleasant expression tells your clients that you are happy to be with them. Eye contact says you are attentive and interested in what is said. Leaning in toward the client makes you appear engaged and involved in conversation. Use signals you can look interested and interesting.
In the workplace, means your every move with potential customers. You have the nomination, is preparing for the meeting, you feel for the show, but despite your best efforts, potential clients pop up in unexpected places and at times bizarre. For this reason, leave nothing to chance. Every time you leave your office, be prepared to make a strong first impression.
(C) 2004, Lydia Ramsey. All rights reserved in all media.
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