Monday, February 27, 2012

Homework: 7 Follow Up Etiquette Tips

I just learned a lesson valuable. I had a person register to learn more about my work at home business. I went into a chicken coop participants and was a bit 'confused as to why he received notification from the person who operated the cooperative as me. He simply wanted to know who I was.

I answered her in my normal way funny. The problem was that she did not know me and she was not impressed with my answer. In fact, it was really insulted. He was kind enough to remember the old saying: "You never get a second chance to make a good first impression."

As I thought about this I have come to understand that when it comes to people who do not know and do not know, you really need to take care in how you respond and interact with them. So, I wrote some "Follow Up Etiquette Tips" that seem appropriate.

Tip 1: Respond quickly. Too often you may receive an e-mail or a message on our answering machine we just set out to answer. That person was kind of enough to take the time to learn more about what we are offering. We owe it to them to respond to them as quickly as possible. After all, it will be an advantage for us to do so.

Tip 2: Take the time to think of a good answer to the question. Be prepared before returning the call. Read and reread a response to an e-mail. Make sure you have answered the question or be as prepared as possible to do so.

Tip 3: Do not try to be too clever or witty with your response. Even if you can try to be funny, the person you are dealing with it may take a different way and really be insulted.

Tip 4: Do not request delivery and read receipts. Just ask the person to the body of the e-mail to let you know who got your message.

Tip 5: Do not use abbreviations. There are many abbreviations used e-mail to save time typing. But many are confused and can be misunderstood.

Tip 6: Keep it short, simple and to the point. Remember, the time a person is precious. They want us to request a written response as little as possible. Do not want to read a novel.

Tip 7: Be courteous and polite. Even if you asked a question that you have already answered or the answer seems obvious, take the time to explain it. Do not make the other person feel stupid for asking the question.

There are many other "etiquette" guidelines. These are just some that I personally learned. The bottom line is this: When someone wants to know you and your business, you owe it to them to respond with speed, clarity and professionalism.

After all, not only do not help us, help you deal with someone like that could be the next team member.

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