People love to talk and, unfortunately, we forget to listen, really listen to what others are saying. Active listening is both a skill and art for an effective two-way communication process. Whether you're a CEO or a mechanic, good listening skills will make you a better communicator, negotiator, and planner.
So You Say You're Listening
If you could videotape your daily activities including your tete-a-tetes with family, friends and work colleagues, you'd blush at the way they stop in the middle of their word, or how to quickly finish their sentences for them. This reeks of arrogance and an attitude of ignoring the feelings of others. It must be recognized that what they have to say is as important as what you want to squeal.
Have you thought about how to immediately reject the attempts of a child to communicate with you? You may think that what the child is saying is not important because one guy is trying to say something. There are more important things to do than listen to a child, and this is a big mistake.
When a child talks to you, stop what you're doing. Look to him and watch his body language and facial expressions if he is happy, sad, or fear. Shut up and let him have his part and give answers, even those syllable. That will allow him to know that you are listening and interested in what he has to say and encourage the child to tell you more. From these episodes, you'll be able to know how your child is doing and what help they need.
The same thing is required of you at work. When colleagues drop by your table in the cafeteria during lunch, you might as well be ready to listen than talk. Do not have the notion that listening to his colleagues just quit and let your mind wander elsewhere. Listen actively with all your senses awake. Do not let any noise from other tables stops. Also ask questions if you want to be sure you understand what your friend is trying to tell.
How to Listen
Active listening is important in meetings. Sometimes, it can not be helped when there are many distractions - the hum of the photocopier, high heels clicking on the floor, and a host of other background noise. Tune out and focus on the discussion.
Asking questions like "What is the point of the speaker?" or "What's he saying?" One comment, asking him to ask him to elaborate or give other examples. Do not interrupt. This could antagonize the person speaking. This would be a disaster if it is a customer.
Just relax and be interested in everything that is said, and analyze what is being said and not said. hand gestures, body movements, facial expressions and reveal more than words. Focus, observe and analyze. If you really want to hear, you must establish eye contact, give an answer that indicates you are listening, ask questions, encourage the speaker to elaborate and provide examples, and always thank the person to share his ideas and thoughts.
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