Email is a fast, easy and convenient way to connect instantly with people around the world. To ensure our messages do not confuse or alienate the other, it is important to practice basic etiquette and email. Here are twelve simple rules and email to keep you informed and make sure all is clear, polished and professional.
Rule # 1 - Be concise. Follow the KISS rule (keep it short and sweet). Getting to the point clearly. Keep paragraphs short - three or four sentences maximum. If you find you need to send an e-mail that is longer than a couple of short paragraphs, edit the message or consider picking up the phone or a personal visit instead.
Rule # 2 - Watch your words. Before sending e-mails, check your message. Ask yourself: "What is my purpose for sending this e-mail?" Anger, excitement and anxiety are all emotions that can trigger an itch only an immediate heated can scratch. Always consciously choose your words so that every statement accurately and clearly conveys the message. Be careful what you say and how you say because your words may backfire on you. The words, especially the written word, can live and be remembered forever. Do not say something in the heat of the moment that you can not go back.
Rule # 3 - Follow a format. Any correspondence you send is a reflection of you and your organization. So, as a minimum, every e-mail must to have these elements - a greeting, a skipped line before and after each paragraph, a closing or call for action and a signature (which identifies and provides alternate ways in contact with you) .
Rule # 4 - Spell check. While the spelling accurate check for spelling errors, do not recognize all errors. Before pressing the submit button, check any e-mail for spelling, punctuation and grammar. An email full of repeated mistakes is not only difficult to read and understand, but tests the patience of the recipient, who may decide your message has no value and simply not worth reading.
Rule # 5 - Send e-mail released before. Disable the "auto" function to send in your email software and, instead, messages sent to "Outbox" first. This gives you a second chance to review your e-mail for content and intent. If your e-mail is an answer, will now be able to reread the original message to be sure not to misunderstand the message. If in doubt, seek clarification before responding.
As a general rule, always wait at least 24 hours before responding to a heated e-mail. This is often enough time to relax and think clearly. Reread the message and ask yourself if you have misinterpreted the e-mail. If so, at least now you can press "delete" instead of "send." Remember to always communicate with integrity and respect.
Rule # 6 - Avoid writing in capitals. Text written in capital letters is difficult for the eyes and is difficult to read. More importantly, all caps in an email to reader SCREAMS. Better to write uppercase and lowercase letters. If you need to draw attention to a word, consider using bold or italics for emphasis.
Rule # 7 - Reply to all sparingly. When responding to a mass e-mail (a message sent to multiple recipients) whether all contacts need to receive your answer. If a reply to the sender is sufficient and appropriate, hit the "response" against the "Reply All" to reduce emails multiple and unnecessary.
Rule # 8 - Stay current. Just as voice mail, be sure to keep your automatic reply message up-to-date. An old-fashioned auto-reply is as bad as dated voice mail - information that is not needed.
Rule # 9 - Office e-mail address is never personal. Unless you own the company, all e-mail sent through the office computer is owned by the employer and is subject to their jurisdiction. There is no such thing as personal e-mail at work. Be aware and watch what you say that is because each message and organization.
Rule # 10 - Stay organized. Trying to save every e-mail creates litter. Get used to save only need email and discarding the rest. Be sure to delete messages from your inbox, deleted and sent message boxes. In this way, reduce clutter and free space required computer. Periodically review so as not to feel overwhelmed at the sight of the month 'or goods years' messages. If your box is full at this time, undertake to review at least 15 messages from every window of every day until they are all involved. Also, be sure to make regular backups of all mailboxes, just in case.
Rule # 11 - Answer e-mails. I can not tell you how many times I sent an e-mail requesting specific information only to receive a reply by half, if necessary, of my questions. This now includes sending a second message to get the answers you need. When you reply to an e-mail with multiple choice questions, type the answer, right next to the questions with a character in a different color than the original message. This clearly demonstrates his response and allows the reader to easily match the answer to a question, and claims to have answered all the questions of the sender.
Rule # 12 - Be patient. With the proliferation of text messaging, PDAs and Blackberrys, many people send an e-mail and expect a response to the spot to the moments of a message. And 'reasonable to expect others to immediately drop everything to meet your every whim. When you send an e-mail, be patient and allow a reasonable amount of time to pass before you expect a response.
E-mail can open doors for you around the world. Applying these rules twelve simple e-mail messages will be clear, concise, and always connected.